Shipping Policy

Important Information:

  • Order Cut-off Time: 12:00
  • Processing Time: 1-2 business days
  • Shipping Time: 5-7 business days
  • Total Delivery Time: 6–9 business days.
  • Shipping Costs: Free shipping within Switzerland, Czech Republic, Greece, Hungary, Ireland, Italy, Poland, Romania, Spain, United Kingdom, United States, and Slovakia

Delivery Details

If you place your order before 12:00, we will start processing it the same day. The processing time for your order is 1-2 business days. Shipping takes 5-7 business days. The total delivery time is therefore 6–9 business days. Shipping is free within Switzerland, Czech Republic, Greece, Hungary, Ireland, Italy, Poland, Romania, Spain, United Kingdom, United States, and Slovakia.

Shipping Process

As soon as we receive your shipment, you will receive an email with a tracking number that allows you to track your order. You can track the status of your delivery here using this number.

Delayed Orders

If your order is delayed, please be patient. Delays are usually caused by factors beyond our control – weather, holidays, etc. If 3 business days have passed since the maximum delivery time and your order has still not arrived, please contact us.

Damaged or Incorrect Orders

If your shipment arrived differently or was damaged, please contact our customer service immediately. Please send a photo of the issue and your order number along with the information. We will investigate the problem and arrange a replacement delivery if necessary.

Order Cancellation

You can cancel your order before it is processed or shipped. So if you wish to cancel your order, please email us as soon as possible.

Company Information

Luvande is presented to you by TLE Business, registered in the Netherlands.

Company Number: 91543401

Address:
Neutronenlaan 28
Uden 5405 NH

Customer Service Contact:

Business Hours:
Monday to Friday from 9:00 AM to 5:00 PM.